Privacy Policy

Last Updated: 03/08/2026

Effective Date: 03/08/2026

WALL OF VOX INTERACTIVE LLP ("Company", "we", "us", or "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use, store, and disclose your personal data when you use the Daily platform (the "Platform"), in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian laws.

1. Introduction

This Privacy Policy applies to all Users of the Platform. By using the Platform and providing your consent, you agree to the collection and use of your personal data as described herein.

2. Information We Collect

We collect personal data that is necessary to provide our services, process orders, and improve your experience.

2.1 Personal Identification Information

  • Name, Mobile Number (verified via OTP), and Email Address.
  • Delivery Address (including GPS coordinates for precise delivery).

2.2 Transactional Data

  • Details of Orders placed, products purchased, and delivery history.
  • Wallet Data: Records of Daily Coins earned, redeemed, and current balance.
  • Referral Data: Details of users you have referred and the rewards earned.

2.3 Technical and Device Information

  • IP address, Device ID, operating system, and browser type.
  • App usage patterns and interaction data.

2.4 Payment Metadata

  • While we do not store your full card numbers or UPI PINs, we collect payment metadata (transaction ID, payment status, method used) to process refunds and verify payments.

3. How We Collect Data

We collect data through:

  • Direct Interaction: When you register, place an order, or contact support.
  • Automated Technologies: Cookies, server logs, and similar technologies.
  • Third Parties: Payment gateways and delivery partners providing status updates.

4. Why We Collect Data (Purpose of Processing)

We process your personal data for the following "Specified Purposes":

  • To create and manage your account.
  • To process and deliver your orders.
  • To manage the Daily Coins loyalty and referral programs.
  • To provide customer support and resolve grievances.
  • To prevent fraud, unauthorized transactions, and referral abuse.
  • To send promotional communications (subject to your consent).
  • To comply with legal and regulatory obligations.

5. Cookies & Analytics

We use cookies to enhance your experience, remember your preferences, and analyze Platform traffic. You can manage cookie preferences through your browser settings, though some features may be limited.

6. Data Sharing

We share your data only with trusted third parties as necessary:

  • Delivery Partners: To ensure your order reaches the correct address.
  • Payment Gateways: To process secure online payments.
  • Service Providers: For cloud hosting, analytics, and SMS/Email services.
  • Government Authorities: When required by law or to protect our legal rights.
  • Sellers: Limited information (order details) is shared with Sellers to fulfill your request.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements.

8. Security

We implement robust technical and organizational measures to protect your data against unauthorized access, loss, or alteration. This includes encryption, secure servers, and access controls.

9. User Rights (Under DPDP Act 2023)

As a "Data Principal" under the DPDP Act 2023, you have the following rights:

  • Right to Access: You can request a summary of the personal data we process about you.
  • Right to Correction and Erasure: You can ask us to correct inaccurate data or delete your data when it is no longer needed for the specified purpose.
  • Right to Withdraw Consent: You may withdraw your consent for data processing at any time. This may affect our ability to provide services to you.
  • Right to Grievance Redressal: You have the right to approach our Grievance Officer regarding any concerns.

10. Children’s Privacy

The Platform is not intended for use by children under the age of 18 without parental consent. We do not knowingly process personal data of children without verifiable parental consent.

11. International Transfers

Your data is primarily stored and processed in India. If we transfer data outside India, we ensure it is done in compliance with the DPDP Act 2023 and that the recipient provides an equivalent level of protection.

12. Updates to this Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the new policy on the Platform or sending an email/SMS.

13. Contact & Grievance Redressal

If you have any questions, concerns, or wish to exercise your rights, please contact our Grievance Officer (also our Privacy Contact):

  • Name: [Name]
  • Designation: Grievance Officer
  • Email: [Support/Privacy Email]
  • Phone: [Phone Number]
  • Address: [Registered Office Address]

Please note that we do not have a Data Protection Officer (DPO). All privacy-related queries should be directed to the Grievance Officer mentioned above.

WALL OF VOX INTERACTIVE LLP