Last Updated: 03/08/2026
Effective Date: 03/08/2026
At Daily, we strive to ensure that you receive the freshest produce and healthiest food. This Cancellation, Refund & Replacement Policy ("Policy") outlines the terms under which orders can be cancelled, and how refunds or replacements are handled.
1. Order Cancellation
1.1 Cancellation by the User
- Before Confirmation: You may cancel your order at no cost before it is confirmed by the Seller.
- After Confirmation / Before Dispatch: If you cancel after confirmation but before dispatch, a cancellation fee may apply (e.g., ₹50 or 10% of order value, whichever is higher) to compensate for processing costs.
- After Dispatch: Once the order has been dispatched, it cannot be cancelled. If a delivery attempt fails due to your unavailability, a cancellation fee of up to 100% of the order value (especially for perishable goods) may be charged.
1.2 Cancellation by Daily or Seller
We reserve the right to cancel an order if:
- The product is out of stock or does not meet our quality standards.
- The delivery address is outside our service area.
- There is a suspicion of fraudulent activity.
In such cases, a full refund will be issued to your original payment source.
2. Perishable Goods Rules
Fresh fruits, vegetables, dairy, and other short-shelf-life products are classified as "Perishable Goods."
- Perishable goods are not eligible for return once delivered and accepted.
- Users must inspect perishable items at the time of delivery. Any issues (damage, quality) must be reported immediately to the delivery partner or through the Platform within [2 hours] of delivery.
3. Refunds
3.1 Refund Sources
- Online Payments (UPI, Cards, Net Banking): Refunds will be processed to the original source of payment within 7-10 business days.
- Cash on Delivery (COD): Refunds for COD orders will be credited to your Daily Wallet in the form of Daily Coins, or to a bank account provided by you (subject to verification).
- Wallet Refunds: Any portion of the order paid using Daily Coins will be refunded back to your Wallet as Daily Coins.
3.2 Partial Refunds
If only a part of your order is missing or damaged, a partial refund corresponding to the value of that item will be issued.
4. Treatment of Daily Coins
4.1 Coins Used for Purchase
If an order paid using Daily Coins is cancelled or refunded, the redeemed coins will be credited back to your Wallet.
4.2 Coins Earned from Purchase (Coin Reversal)
If an order on which you earned Daily Coins is cancelled or returned, the corresponding coins earned from that order will be reversed (deducted) from your Wallet. If your Wallet balance is insufficient, the amount may be deducted from any future coin earnings or refunds.
5. Replacement
5.1 Eligibility for Replacement
A replacement may be offered in the following cases:
- Damaged Product: Product received in a damaged condition.
- Missing Product: Items missing from the order despite being invoiced.
- Wrong Product: A product different from what was ordered was delivered.
- Quality Issue: Significant quality concerns (e.g., rotten produce) reported within the stipulated timeframe.
- Expired Product: Product delivered past its expiry date.
5.2 Process for Replacement
- You must provide photographic evidence of the issue via the Platform.
- The Company/Seller will verify the claim. Once approved, a replacement will be dispatched in the next available delivery slot, subject to stock availability. If stock is unavailable, a refund will be issued.
6. Non-refundable Cases
Refunds or replacements will not be issued if:
- The product is damaged due to improper storage by the User after delivery.
- The User provides an incorrect or incomplete delivery address.
- The User is unavailable at the time of delivery.
- The quality issue is reported after the stipulated timeframe (e.g., 2 hours for perishables, 24 hours for others).
- Minor variations in weight, shape, or color of fresh produce (which are natural variations).
7. Contact Information
For any cancellation or refund requests, please contact our support team:
- Email: [Support Email]
- Phone: [Phone Number]
- Platform: "Help" section in the Daily App.
WALL OF VOX INTERACTIVE LLP